(as of November 18, 2025)
1.1. The publication of this Policy is one of the mandatory measures taken by the Operator to ensure the protection of personal data, provided for in Article 17 of the Law of the Republic of Belarus dated May 7, 2021 No. 99-Z "On Personal Data Protection" (hereinafter - the Law).
1.2. This Policy is developed in accordance with the Law and explains to personal data subjects how, for what purposes and on what legal basis their personal data is collected, used or otherwise processed, and also reflects the rights available to personal data subjects in connection with this and the mechanism for their implementation.
1.3. Operator contact details:
Location: Republic of Belarus, Vitebsk
Email: [email protected]
1.4. This Policy uses terms and their definitions in the meaning provided for by the Law.
1.5. The following abbreviations are used throughout this Policy:
Full Name – surname, first name, patronymic (if any);
Operator – owner of the "Balzam" application;
User – specialist/entrepreneur using the application;
Application / Product – mobile and/or web application "Balzam";
Client – an individual using the User's services through the Application;
Consent – consent of the subject to personal data processing.
2.1. The "Balzam" Application is a tool for organizing the work of specialists and small businesses (scheduling, client booking, chats, internal notes, etc.).
2.2. Users bear full responsibility for the legality and correctness of processing their Clients' personal data in accordance with the legislation of the Republic of Belarus and the Client's country of residence.
3.1. Processing is carried out using automation tools.
3.2. All data is stored in Google Firestore Database. Client data and correspondence are encrypted.
3.3. Public User data (published in the profile in the Application for search and booking by Clients):
Full Name
Age
City
Specialization / type of activity
Work Experience
Time Zone
Work Format (online/offline)
Service Cost
Education and Certificates
"About Me" Information
Profile Photo
This data is published for display in the profile in the Product.
3.4. Private (confidential) data — stored encrypted, not published, and accessible only to the respective User:
Meeting/booking records
Client Data (Full Name, contacts, User's internal notes)
Chat correspondence with Clients
Any other information entered by the User as confidential
3.5. Personal data storage period — until the subject withdraws consent.
4.1. The Operator entrusts personal data processing to authorized persons providing data storage services.
4.1.1. Only the following have access to data:
Operator (Balzam) – to ensure service operation;
Technical contractors (Google Firebase/Firestore) – as storage operators.
4.2. The Operator concludes personal data processing agreements with authorized persons in accordance with the requirements of Article 7 of the Law.
To ensure personal data protection during their processing by an authorized person at a level not lower than that of the Operator, the Operator:
periodically monitors the authorized person's implementation of measures to ensure protection of personal data subjects' rights when processing their personal data on behalf of the operator;
does not give the authorized person permission to involve sub-authorized persons/allows authorized persons to involve sub-authorized persons only subject to obtaining prior written permission from the operator/written notification to the operator.
4.3. The Operator does not carry out cross-border transfer of personal data during their processing.
5.1. Users and Clients have the right to:
receive information about their data;
demand correction or deletion of data;
withdraw consent to processing.
5.2. To exercise rights, it is necessary to send a request to email: [email protected]
6.1. The Application requests only those device permissions that are strictly necessary for operation (for example, access to camera and gallery — only for uploading profile photos and documents).
6.2. All transmitted data is protected by encryption (TLS 1.3 during transmission, AES-256 for storing confidential information).
6.3. This Policy is constantly available via a direct link in the Application and on the website.
6.4. In the "About the Application" section, the following text is placed:
"Balzam — a universal application for organizing the work of specialists and small businesses (scheduling, client booking, chats, notes, etc.)".
7.1. The Operator has the right to update the Policy. The new version is posted via a public link.
7.2. Using the Product means agreement with this Policy.